FAQ
ORDERS
All the items offered are 100% authentic.
We can’t confirm an immediate restock, but we are trying our best to restock. Usually, for restocked items, we will announce it on our Instagram or Telegram.
If you can’t order through the website, no worries. Please let us know which item you want to order and provide the following information:
Name,
Address,
Phone Number,
Email Address,
Please ensure the information is correct as we are not responsible for any lost parcels due to incorrect information. Once payment is made, please inform us.
If you’ve ordered a bag and want a gift receipt for stamping, it depends on availability. Sometimes, sales assistants may forget to print gift receipts. If unavailable, we cannot provide one. Stamping services are not applicable to items from outlets. However, some customers have managed to get items stamped at the retail boutique in KLCC. It depends on the sales assistant at the boutique. We are not responsible if the boutique refuses to stamp the item.
We apologize, but our refund/replacement policy does not allow returns in this case. Our records show the bag was delivered on [date] (tracking no: [tracking number]), and your complaint was received on [date]. There is a gap of [number] days from the delivery date. Disputes or complaints about received products must be made within 24 hours of receiving them. Please note that this bag is from the [collection name] Outlet and does not come with a warranty. We regret that we cannot fulfill your request.
Thank you for your support. Currently, USALOVESHOPPE operates exclusively online.
Items from the USA outlet do not include a dustbag/box and warranty card. However, paper bags may be available depending on stock. Outlets no longer provide paper bags to bulk buyers like us
SHIPPING
Usually, our operations take up to 5 working days (excluding Saturday, Sunday, and Public Holidays) to process and post out ready stock items
For pre-order/incoming stock, the Expected Time of Arrival (ETA) will take up to 8-12 weeks.
Once the shipment of your order has arrived, you will receive a tracking number via email. Please ensure that you provided the correct email address when placing your order.
Pick-up arrangements must be made at least 2 days (or 48 hours) after placing your order for us to prepare it.
Pick-up is available from 2 pm to 5 pm, Monday to Friday (excluding Public Holidays). Our pick-up staff will contact you to confirm the appointment.
MY ACCOUNT
Please provide us with the email address you used to register your account with us. We will reset your password and send you the reset link.
PAYMENT & PROMOTION
Thank you for your support. The discount is applicable when the customer enters the promo code during the order placement.
The discount is applicable when the customer enters the promo code during the order placement.
In your case, you proceeded with the order through the website. I am unable to override the process; it has already been captured by the system.
I apologize for not being able to assist you with this. However, the promotion is still ongoing, and you can still use it for your next purchase until the promo ends. Once again, thank you so much for your support.
Yes, you can change the delivery method to pick up. However, the postage payment made will not be refunded
For ready stock items, we will process your order for delivery upon order placement and confirmation of the first payment.
RETURN AND EXCHANGE
We apologize, but we are unable to modify the order. It has already been captured in our system.
We apologize, but we are unable to cancel your order. It has already been captured in our system
