Terms And Conditions

Please note that we (USA Loveshoppe) are operating 100% online.
Terms and conditions (USALOVESHOPPE)

1. All sales are final. No return, exchange, or refund unless the item sent does not match our description.

2. All items are original, bought by myself (USA LOVESHOPPE) in the United States and Europe.

3. We (USA LOVESHOPPE) don’t accept consignments and trade-ins. Items sold are brand new.

4. We (USA LOVESHOPPE) certainly do not tolerate impatient, picky, and rude buyers.

5. The prices are fixed and non-negotiable.

6. Please be noted that the goods are purchased at the outlet at a discounted price, which means they are not in perfect condition. Therefore, we (USA LOVESHOPPE) will not accept returns due to minor defects UNLESS it is major defects that make you (customer) unable to use the product purchased from USA LOVESHOPPE.

7. Please be noted that brands available on our website DO NOT OFFER international warranty. Warranties for all items on our website except watches are not valid outside of the USA.

8. We (USA LOVESHOPPE) will NOT be HELD RESPONSIBLE if anything happens during the delivery process. Once the parcel has been passed to the courier partner, we will no longer have power over the parcel.

9. If something happens during the delivery process, the customer/reseller must take the initiative to follow up with the courier partner to resolve the issue.

10. ALL PARCELS are insured up to RM100. Additional insurance is not available for offer.

11. Please note that if customers use Buy Now Pay Later options, we will not be offering a refund for any issues that arise. We will only provide store credit..

12. Please inspect your items within 24 hours upon arrival at your address and kindly contact us within the 24-hour window should there be any issue with the product. Cases reported after 24 hours will not be entertained.

13. All sales are final and we do not offer price adjustments for prior purchases

14. Coupons are valid only on products that show the coupon code upon checkout or in the product description

15. For incoming stock/pre-order, the ETA means an estimated time of arrival. It only indicates the shipment’s arrival at our warehouse and not at the final delivery address. Due to the global pandemic crisis, please expect that the arrival date might differ. Proceed if you are willing to wait. Please contact us for clarification.

16. Please note that if customers use Buy Now Pay Later options, we will not be offering a refund for any cancellation of the order. We will only provide store credit.

17. We are pleased to offer expedited shipping for your item, ensuring it reaches you within 3-5 working days. Please note that this timeframe excludes weekends and public holidays.

18. For customers requesting delivery outside of Malaysia, please note that we cannot be held responsible for any applicable taxes or customs fees. These charges, if any, are determined by the destination country’s customs regulations and are the sole responsibility of the customer. We recommend contacting your local customs office to understand the potential charges that may be incurred before placing an international order.

19. Please note that promo codes must be applied during the check-out process. Usaloveshoppe cannot be held responsible for any price adjustments on previous orders if the promo code was not entered. It is important to ensure that you enter the promo code correctly during the check-out process to avail the associated benefits. We recommend reviewing your order summary before completing the purchase to confirm that the promo code has been applied successfully.

20. Pickup is allowed to be scheduled for the next day only. If you insist on picking it up the same day, it will not be entertained and will be automatically rescheduled. Thank you.

You (customer) are hereby, agreed to our terms and conditions.

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