Last Updated: June 2026
Thank you for shopping with USA LOVESHOPPE.
We sincerely appreciate your trust in us. USA LOVESHOPPE is a USA-based personal shopper that sources authentic products directly from authorized U.S. retail stores, outlet stores, department stores, and official brand websites.
Because many of our products are purchased specifically to fulfil customer orders, we encourage all customers to read this policy carefully before completing their purchase.
By placing an order with USA LOVESHOPPE, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.
Before completing your purchase, customers are required to acknowledge the following:
☐ I have read and agree to the USA LOVESHOPPE Refund, Return & Cancellation Policy. I understand that all sales are final once payment has been made. I acknowledge that prices may differ across selling platforms and that USA LOVESHOPPE does not offer cancellations, refunds, exchanges, price matching, or price adjustments except under the limited circumstances stated in this policy.
ALL SALES ARE FINAL.
Once payment has been successfully received, your order immediately enters our purchasing and fulfilment process.
As many of our products are purchased specifically for each customer, orders cannot be cancelled, refunded, exchanged, or modified once payment has been made.
This policy applies to purchases made through all official USA LOVESHOPPE sales channels, including but not limited to:
Website
Shopee
TikTok Shop
Live Sales
Invoice Orders
Any future official sales platforms
Please review your order carefully before completing your purchase.
USA LOVESHOPPE sells across multiple online platforms.
Prices may vary due to differences in:
Platform commission fees
Payment gateway charges
Seller fees
Shipping structures
Voucher subsidies
Cashback campaigns
Flash Sales
Live-exclusive promotions
Advertising costs
Currency exchange fluctuations
Marketplace promotional campaigns
As a result, the selling price of the same product may differ between our Website, Shopee, TikTok Shop, Live Sales, Instagram, Facebook, or other official sales channels.
By placing your order, you acknowledge that:
You have reviewed the selling price before checkout.
You accept the price displayed on the platform where you completed your purchase.
Future promotions, vouchers, campaigns, discounts, or price reductions do not apply to previous purchases.
Therefore, USA LOVESHOPPE does not provide:
Price matching
Price adjustments
Partial refunds
Store credit
Refunds because another platform offered a lower price
Refunds because future promotions became available
Orders cannot be cancelled after payment has been received.
Cancellation requests will not be accepted for reasons including but not limited to:
Changed your mind
Ordered by mistake
Wrong colour selected
Wrong quantity selected
Wrong product selected
Duplicate purchase
Family member does not approve
Found a lower price elsewhere
Found a lower price on another USA LOVESHOPPE platform
No longer interested
No longer able to afford the purchase
Unable or unwilling to wait for ETA
Personal circumstances have changed
Please ensure your order is correct before making payment.
Some products may be listed as:
ETA
Incoming
Pre-Order
Restock
ETA stands for Estimated Time of Arrival.
All ETA dates are estimates only and are not guaranteed delivery dates.
Delays may occur due to:
International shipping
Customs clearance
Airline delays
Courier delays
Weather conditions
Retail inventory availability
Public holidays
Circumstances beyond our control
Such delays do not qualify for cancellation or refund.
USA LOVESHOPPE guarantees that every item sold is 100% authentic.
Products are sourced directly from:
Authorized U.S. Retail Stores
Authorized U.S. Outlet Stores
Official Brand Websites
Authorized Department Stores
We do not sell replicas, counterfeit products, imitation products, or unauthorized merchandise.
Luxury products naturally vary from one item to another.
The following are considered normal characteristics and are NOT manufacturing defects:
Natural leather grain variations
Minor leather wrinkles
Natural leather creases
Slight stitching variations
Minor glue marks
Minor glazing inconsistencies
Small hardware scratches from factory handling
Protective film partially detached
Slight pressure marks
Minor fabric texture differences
Slight colour differences caused by lighting or screen displays
Slight differences between product photos and actual products
Minor outlet quality-control markings
These variations do not affect authenticity or functionality.
Accordingly, they are not valid reasons for refunds, exchanges, returns, or compensation.
Packaging varies depending on the brand and store where the product was purchased.
USA LOVESHOPPE does not guarantee the inclusion of:
Dust bags
Gift boxes
Shopping bags
Tissue paper
Gift wrapping
Ribbons
Factory wrapping
Protective paper
Some brands and outlet stores do not provide these items.
The absence of any packaging material does not indicate that an item is inauthentic or defective.
Packaging differences are not eligible for refund or exchange.
Outlet products are authentic products sold through outlet channels.
Compared to retail boutiques, outlet merchandise may contain:
Minor scratches
Leather creases
Minor glazing imperfections
Small hardware marks
Cosmetic imperfections
Minor manufacturing inconsistencies
These characteristics are accepted by the manufacturer and reflected in the outlet pricing.
They are not considered defects and do not qualify for refunds or exchanges.
Refunds or replacements will only be considered if:
Incorrect item was sent
Incorrect colour was sent
Incorrect size was sent (where applicable)
Major manufacturing defect
Product significantly damaged during shipping
All refund requests are subject to inspection and final approval by USA LOVESHOPPE.
Customers must notify USA LOVESHOPPE within 24 hours of receiving the parcel.
Claims submitted after 24 hours may not be accepted.
Customers must provide:
Clear photos of the parcel
Shipping label
Packaging
Product
Clear description of the issue
An unboxing video is highly recommended and may be requested for investigation.
Failure to provide sufficient evidence may result in rejection of the claim.
If a return has been approved, the item must be returned:
Unused
Unworn
In original condition
With all tags attached
With original packaging
With all accessories included
Items that have been used, altered, damaged, cleaned, or missing components will not qualify for refund.
Every approved return undergoes a quality inspection.
USA LOVESHOPPE reserves the right to reject any return if the item:
Shows signs of use
Has scratches caused after delivery
Has stains
Has odours
Has missing accessories
Has removed tags
Has damaged packaging
Has been altered in any way
Inspection decisions made by USA LOVESHOPPE are final.
Original shipping fees are non-refundable.
Where applicable, customers are responsible for return shipping costs unless the error was caused by USA LOVESHOPPE.
USA LOVESHOPPE is not responsible for lost return shipments.
Customers are encouraged to use a trackable shipping service.
If a refund is approved:
Refunds will be issued to the original payment method.
Processing generally takes between 5–10 business days.
Processing times may vary depending on your bank or payment provider.
USA LOVESHOPPE shall not be held responsible for delays or losses caused by circumstances beyond our reasonable control, including but not limited to:
Customs inspections
Airline delays
Courier delays
Severe weather
Natural disasters
Public holidays
Government actions
System outages
Other unforeseen events
At USA LOVESHOPPE, we are committed to resolving customer concerns fairly and promptly.
If you experience any issue with your order, we kindly ask that you contact our Customer Service team before initiating a payment dispute or chargeback.
Customers agree not to initiate a payment dispute or chargeback for reasons that are clearly covered under this policy, including but not limited to:
Changed your mind
Found a lower price elsewhere
Found a lower price on another USA LOVESHOPPE platform
Future promotions or discounts
Voucher or campaign price differences
ETA delays within the stated estimated timeframe
Minor outlet imperfections
Normal manufacturing variations
Failure to read the product description or policy before purchase
USA LOVESHOPPE reserves the right to dispute any chargeback that is determined to be fraudulent, abusive, or inconsistent with this policy.
To protect our business, we may provide the payment provider with supporting evidence including, but not limited to:
Order confirmation
Payment confirmation
Customer communications
Product listing
Product description
Tracking information
Courier delivery confirmation
Photos and videos
Acceptance of this Refund Policy during checkout
Any other relevant documentation relating to the transaction
Customers who repeatedly abuse the chargeback process, submit false claims, or engage in fraudulent purchasing behaviour may have future orders cancelled and may be permanently prohibited from purchasing from USA LOVESHOPPE.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
If you have any questions regarding your order or this policy, please contact us:
Email: support@usaloveshoppe.com
WhatsApp: +60 13-441 1157
We are committed to providing excellent customer service and will be happy to assist you.
