USA LOVESHOPPE Refund, Return & Cancellation Policy
Last Updated: June 2026
Thank you for shopping with USA LOVESHOPPE.
We sincerely appreciate your trust in us. USA LOVESHOPPE is a USA-based personal shopper that sources authentic products directly from authorized U.S. retail stores, outlet stores, department stores, and official brand websites.
Because many of our products are purchased specifically to fulfil customer orders, we encourage all customers to read this policy carefully before completing their purchase.
By placing an order with USA LOVESHOPPE, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.
✅ Customer Acknowledgement
Before completing your purchase, customers are required to acknowledge the following:
☐ I have read and agree to the USA LOVESHOPPE Refund, Return & Cancellation Policy. I understand that all sales are final once payment has been made. I acknowledge that prices may differ across selling platforms and that USA LOVESHOPPE does not offer cancellations, refunds, exchanges, price matching, or price adjustments except under the limited circumstances stated in this policy.
1. Final Sale Policy
ALL SALES ARE FINAL.
Once payment has been successfully received, your order immediately enters our purchasing and fulfilment process.
As many of our products are purchased specifically for each customer, orders cannot be cancelled, refunded, exchanged, or modified once payment has been made.
This policy applies to purchases made through all official USA LOVESHOPPE sales channels, including but not limited to:
Please review your order carefully before completing your purchase.
2. Price Differences Between Platforms
USA LOVESHOPPE sells across multiple online platforms.
Prices may vary due to differences in:
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Platform commission fees
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Payment gateway charges
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Seller fees
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Shipping structures
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Voucher subsidies
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Cashback campaigns
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Flash Sales
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Live-exclusive promotions
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Advertising costs
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Currency exchange fluctuations
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Marketplace promotional campaigns
As a result, the selling price of the same product may differ between our Website, Shopee, TikTok Shop, Live Sales, Instagram, Facebook, or other official sales channels.
By placing your order, you acknowledge that:
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You have reviewed the selling price before checkout.
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You accept the price displayed on the platform where you completed your purchase.
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Future promotions, vouchers, campaigns, discounts, or price reductions do not apply to previous purchases.
Therefore, USA LOVESHOPPE does not provide:
3. Order Cancellations
Orders cannot be cancelled after payment has been received.
Cancellation requests will not be accepted for reasons including but not limited to:
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Changed your mind
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Ordered by mistake
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Wrong colour selected
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Wrong quantity selected
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Wrong product selected
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Duplicate purchase
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Family member does not approve
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Found a lower price elsewhere
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Found a lower price on another USA LOVESHOPPE platform
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No longer interested
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No longer able to afford the purchase
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Unable or unwilling to wait for ETA
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Personal circumstances have changed
Please ensure your order is correct before making payment.
4. ETA & Pre-Order Items
Some products may be listed as:
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ETA
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Incoming
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Pre-Order
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Restock
ETA stands for Estimated Time of Arrival.
All ETA dates are estimates only and are not guaranteed delivery dates.
Delays may occur due to:
Such delays do not qualify for cancellation or refund.
5. Authenticity Guarantee
USA LOVESHOPPE guarantees that every item sold is 100% authentic.
Products are sourced directly from:
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Authorized U.S. Retail Stores
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Authorized U.S. Outlet Stores
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Official Brand Websites
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Authorized Department Stores
We do not sell replicas, counterfeit products, imitation products, or unauthorized merchandise.
6. Product & Authenticity Disclaimer
Luxury products naturally vary from one item to another.
The following are considered normal characteristics and are NOT manufacturing defects:
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Natural leather grain variations
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Minor leather wrinkles
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Natural leather creases
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Slight stitching variations
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Minor glue marks
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Minor glazing inconsistencies
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Small hardware scratches from factory handling
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Protective film partially detached
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Slight pressure marks
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Minor fabric texture differences
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Slight colour differences caused by lighting or screen displays
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Slight differences between product photos and actual products
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Minor outlet quality-control markings
These variations do not affect authenticity or functionality.
Accordingly, they are not valid reasons for refunds, exchanges, returns, or compensation.
7. Packaging Disclaimer
Packaging varies depending on the brand and store where the product was purchased.
USA LOVESHOPPE does not guarantee the inclusion of:
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Dust bags
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Gift boxes
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Shopping bags
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Tissue paper
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Gift wrapping
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Ribbons
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Factory wrapping
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Protective paper
Some brands and outlet stores do not provide these items.
The absence of any packaging material does not indicate that an item is inauthentic or defective.
Packaging differences are not eligible for refund or exchange.
8. Outlet Product Disclaimer
Outlet products are authentic products sold through outlet channels.
Compared to retail boutiques, outlet merchandise may contain:
These characteristics are accepted by the manufacturer and reflected in the outlet pricing.
They are not considered defects and do not qualify for refunds or exchanges.
9. Eligible Refund Claims
Refunds or replacements will only be considered if:
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Incorrect item was sent
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Incorrect colour was sent
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Incorrect size was sent (where applicable)
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Major manufacturing defect
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Product significantly damaged during shipping
All refund requests are subject to inspection and final approval by USA LOVESHOPPE.
10. Reporting Damages or Incorrect Items
Customers must notify USA LOVESHOPPE within 24 hours of receiving the parcel.
Claims submitted after 24 hours may not be accepted.
Customers must provide:
An unboxing video is highly recommended and may be requested for investigation.
Failure to provide sufficient evidence may result in rejection of the claim.
11. Return Conditions
If a return has been approved, the item must be returned:
Items that have been used, altered, damaged, cleaned, or missing components will not qualify for refund.
12. Return Inspection
Every approved return undergoes a quality inspection.
USA LOVESHOPPE reserves the right to reject any return if the item:
Inspection decisions made by USA LOVESHOPPE are final.
13. Shipping Costs
Original shipping fees are non-refundable.
Where applicable, customers are responsible for return shipping costs unless the error was caused by USA LOVESHOPPE.
USA LOVESHOPPE is not responsible for lost return shipments.
Customers are encouraged to use a trackable shipping service.
14. Refund Processing
If a refund is approved:
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Refunds will be issued to the original payment method.
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Processing generally takes between 5–10 business days.
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Processing times may vary depending on your bank or payment provider.
15. Limitation of Liability
USA LOVESHOPPE shall not be held responsible for delays or losses caused by circumstances beyond our reasonable control, including but not limited to:
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Customs inspections
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Airline delays
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Courier delays
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Severe weather
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Natural disasters
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Public holidays
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Government actions
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System outages
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Other unforeseen events
16. Chargeback & Payment Disputes
At USA LOVESHOPPE, we are committed to resolving customer concerns fairly and promptly.
If you experience any issue with your order, we kindly ask that you contact our Customer Service team before initiating a payment dispute or chargeback.
Customers agree not to initiate a payment dispute or chargeback for reasons that are clearly covered under this policy, including but not limited to:
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Changed your mind
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Found a lower price elsewhere
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Found a lower price on another USA LOVESHOPPE platform
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Future promotions or discounts
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Voucher or campaign price differences
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ETA delays within the stated estimated timeframe
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Minor outlet imperfections
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Normal manufacturing variations
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Failure to read the product description or policy before purchase
USA LOVESHOPPE reserves the right to dispute any chargeback that is determined to be fraudulent, abusive, or inconsistent with this policy.
To protect our business, we may provide the payment provider with supporting evidence including, but not limited to:
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Order confirmation
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Payment confirmation
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Customer communications
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Product listing
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Product description
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Tracking information
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Courier delivery confirmation
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Photos and videos
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Acceptance of this Refund Policy during checkout
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Any other relevant documentation relating to the transaction
Customers who repeatedly abuse the chargeback process, submit false claims, or engage in fraudulent purchasing behaviour may have future orders cancelled and may be permanently prohibited from purchasing from USA LOVESHOPPE.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
17. Contact Us
If you have any questions regarding your order or this policy, please contact us:
Email: support@usaloveshoppe.com
WhatsApp: +60 13-441 1157
We are committed to providing excellent customer service and will be happy to assist you.
