USA LOVESHOPPE Shipping Policy
Last Updated: June 2026
Thank you for shopping with USA LOVESHOPPE.
We are committed to delivering your order as quickly and safely as possible. Please read this Shipping Policy carefully before placing your order.
By completing your purchase, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
1. Order Processing
Orders are processed during our normal business days only.
Our standard processing time is within 5 business days after payment has been successfully received.
Business days exclude:
During major sales events, promotional campaigns, holidays, or unforeseen circumstances, processing times may be extended.
2. Shipping Confirmation
Once your order has been shipped, you will receive:
Please allow the courier some time to update the tracking information after your parcel has been collected.
3. Estimated Delivery Time
Delivery times vary depending on your shipping address and courier service.
Estimated delivery times are provided as a guide only and are not guaranteed.
Actual delivery times may be affected by:
USA LOVESHOPPE cannot guarantee exact delivery dates.
4. ETA & Pre-Order Items
Some products are listed as:
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ETA
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Incoming
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Pre-Order
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Restock
ETA refers to the Estimated Time of Arrival at our warehouse, not the estimated delivery date to your address.
Once the shipment arrives at our warehouse, additional processing, quality checks, packing, and courier collection will be required before the parcel is shipped to you.
ETA dates are estimates only and may change without prior notice.
Customers purchasing ETA or pre-order items acknowledge that they are willing to wait until the products arrive.
ETA delays are not grounds for cancellation or refund.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
USA LOVESHOPPE is not responsible for delays or additional charges resulting from:
If your order has not yet been shipped, we will do our best to assist with address changes. However, changes cannot be guaranteed once processing has begun.
6. Failed Deliveries
If a parcel is returned to us because:
the customer will be responsible for any additional shipping charges required to resend the parcel.
Original shipping fees are non-refundable.
7. Courier Responsibility
Once your parcel has been handed over to the courier, responsibility for transportation rests with the courier.
USA LOVESHOPPE is not liable for delays caused by:
We will, however, assist customers by providing shipment information and supporting communication with the courier whenever reasonably possible.
8. Lost or Damaged Parcels
All parcels are insured up to RM1,000.
If your parcel is lost or arrives with significant shipping damage:
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Notify us within 24 hours of delivery (or expected delivery for lost parcels).
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Provide photographs of the parcel and its contents where applicable.
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An unboxing video is strongly recommended for damaged parcel claims.
All claims are subject to the courier's investigation process and insurance approval.
USA LOVESHOPPE cannot guarantee compensation before the courier's investigation has been completed.
Additional parcel insurance is currently not available.
9. International Shipping
We proudly ship to customers worldwide.
For international orders:
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Delivery times vary by destination.
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Customs inspections may delay delivery.
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Import duties, VAT/GST, customs fees, brokerage fees, and other government charges are the responsibility of the customer.
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These charges are determined by the destination country's customs authorities and are not included in our product or shipping prices.
Please contact your local customs office if you are unsure of the applicable fees before placing your order.
10. Shipping Fees
Shipping fees are calculated during checkout based on:
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Delivery destination
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Parcel weight
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Parcel dimensions
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Courier selected
Shipping charges are displayed before payment is completed.
11. Combined Orders
Where possible, multiple orders placed by the same customer may be combined into one shipment.
USA LOVESHOPPE reserves the right to determine whether orders can be combined based on processing status, warehouse availability, shipping destination, and parcel size.
12. Local Pickup
Customers selecting local pickup must schedule collection at least one (1) business day in advance.
Same-day pickup requests cannot be guaranteed and may be rescheduled.
Customers are encouraged to collect their orders promptly after receiving notification that the order is ready.
13. Delivery Delays
Delivery estimates are provided for reference only.
USA LOVESHOPPE is not responsible for delays resulting from:
Such delays do not qualify for refunds, compensation, or order cancellations.
14. Shipping Restrictions
Certain products may not be eligible for shipment to specific countries due to customs regulations or carrier restrictions.
USA LOVESHOPPE reserves the right to decline shipments where delivery is prohibited or impractical.
15. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@usaloveshoppe.com
WhatsApp: +60 13-441 1157
We are always happy to assist you.
