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Final Sale Policy: All sales are final. No returns, exchanges, or refunds are allowed unless the item received does not match our description.
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Authenticity of Products: All items are original and imported by USA LOVESHOPPE from the United States of America and Europe.
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New Merchandise Only: USA LOVESHOPPE does not accept consignments or trade-ins. All items sold, including those in the “Clearance” and “Discounted Items” categories, are brand new.
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Customer Conduct: We do not tolerate impatient, picky, or rude customers.
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Fixed Pricing: All prices are fixed and non-negotiable.
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Product Condition: All goods are purchased at discounted prices from outlets, which means there may be minor imperfections. Returns and/or refunds are not accepted for minor defects unless the defect is major and renders the product unusable.
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Warranty Policy: Brands available on our website do not offer international warranties. Warranties for all items, except watches, are not valid outside the United States of America.
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Delivery Responsibility: We are not responsible for any incidents occurring during the delivery process. Once a parcel is handed over to the courier partner, we no longer have control over the product handling.
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Courier Issues: For any incidents during the delivery process, please follow up with the courier partner to resolve the issue.
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Insurance: All parcels are insured up to RM1,000. Additional insurance is not available.
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Buy Now Pay Later: If customers use Buy Now Pay Later options, refunds are not available for any issues. Store credit will be provided instead.
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Inspection Period: Please inspect your items within 24 hours of arrival and contact us within this period for any issues. Cases reported after 24 hours will not be processed.
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Price Adjustments: All sales are final and no price adjustments will be made for prior purchases.
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Coupon Validity: Coupons are valid only for products showing the coupon code upon checkout or in the product description.
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Pre-order ETA: The Estimated Time of Arrival (ETA) indicates the shipment’s arrival at our warehouse, not the final delivery address. It is subject to change, especially due to global disruptions. Proceed if you are willing to wait. Contact us for clarification.
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Order Cancellation: If customers use Buy Now Pay Later options, no refund will be offered for order cancellations. Store credit will be provided instead.
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Shipping: We deliver within 5 working days, not counting weekends and public holidays, depending on the courier's ability.
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International Orders: For deliveries outside Malaysia, customers are responsible for any applicable taxes or customs fees. These charges are determined by the destination country’s customs regulations. Contact your local customs office to understand potential charges before placing an order.
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Promo Codes: Promo codes must be applied during the checkout process. USA LOVESHOPPE is not responsible for price adjustments on previous orders if the promo code was not entered. Ensure the promo code is entered correctly before completing your purchase.
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Pickup Scheduling: Pickup is allowed to be scheduled for the next day only. Same-day pickup requests will not be entertained and will be automatically rescheduled.
